This Privacy Policy describes how 911 Restoration of Peabody ("we", "us", or "our") collects, uses, and protects information you provide when you use our website at 911restorationofpeabody.com or our restoration services. By using our website or services, you consent to this policy.
Information we collect
Information you give us
- Contact details: Name, phone, email, and property address when you submit a contact form or call us
- Service details: Description of the damage, type of service needed, and any photos or documents you share
- Insurance information: Carrier, policy number, and claim number when you authorize us to bill insurance on your behalf
- Payment information: If you pay us directly, we collect billing information through secure payment processors (we do not store full card numbers on our servers)
Information we collect automatically
- Browser and device info: Browser type, device type, IP address, referring page
- Usage data: Pages visited, time on page, clicks, scroll depth
- Cookies: Small data files stored in your browser to remember preferences and enable analytics
How we use information
- To respond to your inquiry and dispatch a technician
- To provide restoration services and coordinate with your insurance carrier
- To send appointment confirmations, status updates, and invoices
- To improve our website and services
- To comply with legal obligations (tax records, insurance documentation, etc.)
- To send follow-up communication after service, with your consent
How we share information
We do not sell your information. We share it only when necessary to provide our service:
- Insurance carriers: With your authorization, we share scope, photos, and estimates with your insurance company
- Subcontractors: When specialized work is needed (e.g. electrical, plumbing inspection), we share only the information needed to complete the job
- Service providers: Hosting providers, email delivery services (Brevo), analytics tools (Google Analytics), and form processing tools (n8n) under standard data protection agreements
- Legal requirements: When required by law, subpoena, or to protect our rights
Cookies and tracking
We use cookies and similar technologies for basic site function and analytics. You can disable cookies in your browser settings, but some features may not work correctly.
Data retention
We retain service records as long as needed for tax, insurance, and legal purposes (typically 7 years). Marketing contacts are retained until you opt out.
Your rights
- Access: Request a copy of information we have about you
- Correction: Ask us to correct inaccurate information
- Deletion: Request deletion of your information where legally permissible
- Opt out: Unsubscribe from marketing communications anytime
To exercise these rights, email us at contact@911restorationofpeabody.com or call (301) 329-2424.
Security
We use industry-standard security measures including HTTPS encryption, secure servers, and limited employee access. No system is 100 percent secure, however, and we cannot guarantee absolute protection.
Children
Our services are intended for property owners. We do not knowingly collect information from children under 13.
Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision. Continued use of our website after changes constitutes acceptance.
Contact
Questions about this policy? Email contact@911restorationofpeabody.com or call (301) 329-2424.