Locally owned. IICRC-certified. Built on a simple idea: every disaster is an opportunity for a Fresh Start.
911 Restoration was founded on a different idea about restoration: we don't just rebuild walls, we rebuild lives. When disaster strikes, the worst part isn't usually the damage. It's the shock, the uncertainty, the feeling that your normal life is now on pause. Our job is to flip that, to turn the worst day into the start of something better.
It sounds like marketing, but it's how we actually run jobs. From the first phone call (where a real human answers) through the final walkthrough, we treat every client like a neighbor, because in Peabody, Danvers, Lynnfield, Marblehead, Swampscott, and Reading, that's exactly who they are.
The IICRC (Institute of Inspection, Cleaning and Restoration Certification) is the global gold standard for restoration. IICRC-certified techs go through hundreds of hours of training in water damage, mold, fire, biohazard, and structural drying, and they have to re-certify regularly. We require it of every tech on every job. It's the difference between someone who shows up with a shop-vac and someone who knows exactly what 18% wood moisture content means for a hardwood floor.
If your event is covered, we bill insurance directly. We document every step with photos, moisture readings, and a written scope. We write estimates in Xactimate, the same software your adjuster uses, so the numbers line up. Most of our clients never write us a check. The insurance payment comes to us, and you get your home back.
It means a real person answers the phone at 2 AM on a Sunday in February. It means a tech is at your door in 45 minutes, not "first thing in the morning." It means we extract water tonight instead of tomorrow, because tomorrow your floors are already buckled. Restoration is a time-sensitive business and we treat it that way.
Our techs live and work in the North Shore. They know the streets, the older housing stock, the way nor'easters hit the coast, and the way ice dams build up on Cape-style roofs. Local knowledge is part of the job. So is showing up looking sharp, treating your home with care, and explaining what we're doing in plain English.
45-minute response, 24/7/365. Disaster doesn't wait, neither do we.
Every tech is IICRC-trained. No shortcuts on protocol, ever.
This isn't just property, it's your life. We treat it that way.
No upselling, no surprises, no hidden costs. Straight talk about what's needed.